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Aplusgems
P.O.Box 20339
New York, NY 10001-0007
Please be advised that our email address has been changed lately.We apologize for any inconvenience. Your continuing support is very important to us. We'll be glad to hear from you again for any questions.
aplusbeads@aol.com
$20.00 minimum order limit
We implement a reasonable $20.00 minimum order limit so that we can better serve
you and you can combine your orders to save on S/H. Our $20.00 is very favorable
compare to other websites whom often have $50.00 minimum order limit.
Exchanges &
Refunds
E-crystalbeads.com requires that buyers pay a 20% restocking fee if they wish to return an item. Please e-mail us if you have any questions concerning colors, sizes or shapes before you order. We would be more than delighted to offer you our advice and expertise to assist you in choosing the colors, sizes or shapes that you are looking for.
This fee will be waived if the item shipped was not the item that was ordered, or if the item was damaged during shipping.
Return Authorization & Restocking Fees
All returns must be authorized in advance & the RMA number must be clearly marked on the outside of the shipping carton.
We offer conditional 14-day money back guarantee for most items. The conditions include non-refundable items and restocking fee. Why restocking fee? We do not want to profit by selling low-quality products and charging high restocking fees. However, restocking fees become necessary in order for us to keep our costs and prices down. A majority of customers never return items. When items are returned in non-resalable conditions, we can no longer use resell them. If not paid by those who returned them, the additional costs had to be "shared" by others, which we believe are not fair. We choose to keep our prices down by charging a restocking fee to non-defective, non-fault returns. We try to keep the restocking fee as low as possible and in line with the cost associated with the return. All sales are prior to past sales.
Non-Refundable Items
The following items are not refundable even if returned within the time limits:
Shipping charge, Special Order, Any items that are defaced or physical damaged by end-users. We reserve the right to check the condition of the returned items before issuing refund, Any product returned without the original package that cannot be verified as our products, Any items returned after 14 days and Any items returned without RMA number and authorization.
Items with 20% Restocking Fee (Must be returned in 14-days)
20% Restocking fee is applied to most items. Items that are returned unused and in resalable conditions at full prices. We reserve the right to inspect the product and confirm the defectiveness before issuing refund. Items that are returned due to our shipping error. We reserve the right to confirm the error.
A restocking fee is applicable whenever the return is due to "Wrong item ordered," "Wrong size ordered," "Wrong color ordered," "Wrong finish ordered," "Customer does not like the product," or "Item no longer needed."
Besides restocking fee, E-crystalbeads.com charges the following service fees if applicable:
Standard s/h charge and insurance rate applies for Cross-shipping fee.
Backorders
Due to some unforeseen circumstance some item(s) may be temporarily out of stock.
Any item(s) out of stock will be place on a thirty-day backorder from the date
of the invoice. E-Crystalbeads.com retains the right to cancel any orders and
purchases due to inventory shortage within thirty days from the date of the invoice. In the event which backorder item(s) become available, we will ship your backorder item(s) via USPS First Class Mail free of charge.
If an item is crucial to your order, please let us know so we can check for availability. Otherwise, the order may ship without "the one thing you really needed."
Shipping Rates
Shipping charge depends on the size of the order. Here's a brief schedule of the
minimum charge for the different mailing options:
| Method | Shipping
Charge |
| First Class | $4.00 |
| Priority
Mail | $5.00 |
| Express
Mail | $15.50 |
International Rates
We have shipped beads all over the world to date. We offer three shipping
options for our faraway customers. Regular Air Parcel, Economical Global Priority
Mail and the speedy International Express Mail. Of course no claims are made
on a timely delivery on either. Some countries don't offer certain mail services.
In the event that a different mail option must be made, please put in the comments
if you would like to go up or down on service.
Shipping charge depends on the size of the order. Here's a brief schedule
of the minimum charge for the different mailing options:
| Method | Shipping
Charge |
| Air
Mail | $5.00 |
| International
Priority Mail | $7.00 |
| International
Express Mail | $30.00 |
Domestic insurance rate for packages
in-transit
Insurance will be purchased for each mailing package. Insurance charges will
vary depending on the amount the mailing package will be insured for. Please make your
purchase accordingly.
Domestic Insurance
Coverage - Fee in addition to
Shipping and handling charge! |
| $0.01
to $50.00 | $1.50 |
| $50.01
to $100.00 | $2.50 |
| $100.01
to $200.00 | $3.50 |
| $200.01
to $300.00 | $4.50 |
| $300.01
to $400.00 | $5.50 |
| $400.01
to $500.00 | $6.50 |
| $500.01
to $600.00 | $7.50 |
| $600.01
to $700.00 | $8.50 |
| $700.01
to $800.00 | $9.50 |
| $800.01
to $900.00 | $10.50 |
| $900.01
to $1,000.00 | $11.50 |
| $1,000.00
to $5,000.00 | $12.50
plus $1.25 for each $100 or fraction thereof over $1,000 in desired coverage. |
International insurance rate for packages in-transit
Insurance will be purchased for each mailing package. Insurance charges will vary depending on the amount the mailing package will be insured for. Please make your purchase accordingly. Some countries will not be cover in our international insurance policy please see list below for restricted countries.
International Insurance
Coverage - Fee in addition to
Shipping and handling charge! |
| $0.01
to $50.00 | $2.00 |
| $50.01
to $100.00 | $3.00 |
| $100.01
to $200.00 | $4.00 |
| $200.01
to $300.00 | $5.00 |
| $300.01
to $400.00 | $6.00 |
| $400.01
to $500.00 | $7.00 |
| $500.01
to $600.00 | $8.00 |
| $600.01
to $700.00 | $9.00 |
| $700.01
to $800.00 | $10.00 |
| $800.01
to $900.00 | $11.00 |
| $900.01
to $1,000.00 | $12.00 |
| $1,000.00
to $5,000.00 | $13.00
plus $1.50 for each $100 or fraction thereof over $1,000 in desired coverage. |
Restricted Countries (No insurance coverage will be offered)
Afghanistan,
Angola,
Bangladesh,
Bulgaria,
Burma,
Burundi,
| Congo,
Cuba,
Ethiopia,
India,
Indonesia,
| Iran,
Iraq,
Poland,
Romania,
Rwanda, | Seychelles,
Slovenia,
Sudan,
Syria,
Yemen. |
Delivery Times
Shipping times vary according to locations. All items are usually shipped within
48 hours upon receipt of the order. Orders are shipped via First Class Mail,
Priority Mail, Express Mail or Fedex depending upon the preference of the purchaser. Please noted that any order place on Friday, Saturday and Sunday will be ship on the following business day.
Methods of Payments
Credit cards (Visa, MasterCard, American Express and we are working on adding
Discover and JBL to our form of payment), money orders, cashier's check or personal
checks are accepted as forms of payment. Particular forms of payment will be
accepted for certain special dealings.
Payments for International
Orders
Credit cards (Visa, MasterCard, American Express and we are working on adding
Discover and JBL to our form of payment), and International Postal Money Orders
issue by the Post Office. Sorry, we are currently unable to accept personal
check from international customers.
Order by mail : Please send the payment along with your order to : Aplusgems P.O.Box 20339 New York , NY 10001-0007
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