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- What type of guarantee
is offered?
E-CrystalBeads.com guarantees that all crystal products we offer are genuine Swarovski (Austrian)
Crystals. Swarovski crystal is the finest in quality of full-lead crystal
made today. Each order is packaged with care to ensure that the quality of
each bead is preserved when it arrives to you.
- Why is there $20.00
minimum order limit?
We implement a reasonable $20.00 minimum order limit so that we can better
serve you and you can combine your orders to save on S/H. Our $20.00 is very
favorable compare to other websites whom often have $50.00 minimum order limit.
- Are full exchanges
or refunds offered?
E-crystalbeads.com requires that buyers pay a 20% restocking fee if they wish to return an item. Please e-mail us if you have
any questions concerning colors, sizes or shapes before you order. We would
be more than delighted to offer you our advice and expertise to assist you
in choosing the colors, sizes or shapes that you are looking for.
This fee will be waived if the item shipped was not the item that was ordered, or if the item was damaged during shipping.
Return Authorization & Restocking Fees All returns must be authorized in advance & the RMA number must be clearly marked on the outside of the shipping carton.
We offer conditional 14-day money back guarantee for most items. The conditions include non-refundable items and restocking fee. Why restocking fee? We do not want to profit by selling low-quality products and charging high restocking fees. However, restocking fees become necessary in order for us to keep our costs and prices down. A majority of customers never return items. When items are returned in non-resalable conditions, we can no longer use resell them. If not paid by those who returned them, the additional costs had to be "shared" by others, which we believe are not fair. We choose to keep our prices down by charging a restocking fee to non-defective, non-fault returns. We try to keep the restocking fee as low as possible and in line with the cost associated with the return. All sales are prior to past sales.
Non-Refundable Items
The following items are not refundable even if returned within the time limits:
Shipping charge, Special Order, Any items that are defaced or physical damaged by end-users. We reserve the right to check the condition of the returned items before issuing refund, Any product returned without the original package that cannot be verified as our products,
Any items returned after 14 days and Any items returned without RMA number and authorization.
Items with 20% Restocking Fee (Must be returned in 14-days)
20% Restocking fee is applied to most items.
Items that are returned unused and in resalable conditions at full prices. We reserve the right to inspect the product and confirm the defectiveness before issuing refund.
Items that are returned due to our shipping error. We reserve the right to confirm the error.
A restocking fee is applicable whenever the return is due to "Wrong item ordered," "Wrong size ordered," "Wrong color ordered," "Wrong finish ordered," "Customer does not like the product," or "Item no longer needed."
Besides restocking fee, E-crystalbeads.com charges the following service fees if applicable:
Standard s/h charge and insurance rate applies for Cross-shipping fee
- How secure is it
to order online at E-Crystalbeads.com?
We utilize a state of the art online shopping cart service. Any information
passed between the customer and E-Crystalbeads.com is securely encrypted. Your order
is then sent to us via the same secure encryption for a totally flawless operation.
Our goal is to make sure that accidents don't happen and we employ the best
means to make sure of it.
- I want my information
to remain private! What is your privacy policy?
E-Crystalbeads.com respects your right to the privacy of the personal information
you provide us on our Web site. To that end, only two parties will know any
personal information you provide to E-Crystalbeads.com: you and E-Crystalbeads.com.
We do not, under any circumstances release any information about anyone who
buys or visits our web site.
Our new customer login feature is for your benefit only. The information is
saved only so your orders will be expedited and you can also check the status
of any past order.
- What will the shipping
charge be?
Shipping charge depends on the size of the order. Here's a brief schedule
of the minimum charge for the different mailing options:
| Method | Shipping
Charge |
| First
Class | $4.00 |
| Priority
Mail | $5.00 |
| Express
Mail | $15.50 |
- Will there be insurance
for packages in mail transit?
Domestic insurance rate for packages
in-transit
Insurance will be purchased for each mailing package. Insurance charges will
vary depending on the amount the mailing package will be insured for. Please
noted that we are unable to insure any international package under 11 ounces;
so insurance will not be offer to our international customers. Please make
your purchase accordingly.
Insurance
Coverage - Fee in addition to
Shipping and handling charge! |
| $0.01
to $50.00 | $1.50 |
| $50.01
to $100.00 | $2.50 |
| $100.01
to $200.00 | $3.50 |
| $200.01
to $300.00 | $4.50 |
| $300.01
to $400.00 | $5.50 |
| $400.01
to $500.00 | $6.50 |
| $500.01
to $600.00 | $7.50 |
| $600.01
to $700.00 | $8.50 |
| $700.01
to $800.00 | $9.50 |
| $800.01
to $900.00 | $10.50 |
| $900.01
to $1,000.00 | $11.50 |
| $1,000.00
to $5,000.00 | $12.50
plus $1.25 for each $100 or fraction thereof over $1,000 in desired
coverage. |
International insurance rate for packages in-transit
Insurance will be purchased for each mailing package. Insurance charges will vary depending on the amount the mailing package will be insured for. Please make your purchase accordingly. Some countries will not be cover in our international insurance policy please see list below for restricted countries.
International Insurance
Coverage - Fee in addition to
Shipping and handling charge! |
| $0.01
to $50.00 | $2.00 |
| $50.01
to $100.00 | $3.00 |
| $100.01
to $200.00 | $4.00 |
| $200.01
to $300.00 | $5.00 |
| $300.01
to $400.00 | $6.00 |
| $400.01
to $500.00 | $7.00 |
| $500.01
to $600.00 | $8.00 |
| $600.01
to $700.00 | $9.00 |
| $700.01
to $800.00 | $10.00 |
| $800.01
to $900.00 | $11.00 |
| $900.01
to $1,000.00 | $12.00 |
| $1,000.00
to $5,000.00 | $13.00
plus $1.50 for each $100 or fraction thereof over $1,000 in desired coverage. |
Restricted Countries (No insurance coverage will be offered)
Afghanistan,
Angola,
Bangladesh,
Bulgaria,
Burma,
Burundi,
| Congo,
Cuba,
Ethiopia,
India,
Indonesia,
| Iran,
Iraq,
Poland,
Romania,
Rwanda, | Seychelles,
Slovenia,
Sudan,
Syria,
Yemen. |
- Do we ship to overseas
addresses?
You betcha we do! We have shipped beads all over the world to date. We offer
three shipping options for our faraway customers. Regular Air Parcel, Economical
Global Priority Mail and the speedy International Express Mail. Of course
no claims are made on a timely delivery on either. Some countries don't offer
certain mail services. In the event that a different mail option must be made,
please put in the comments if you would like to go up or down on service.
- What will the international
shipping charges be?
Shipping charge depends on the size of the order. Here's a brief schedule
of the minimum charge for the different mailing options:
| Method | Shipping
Charge |
| Air
Mail | $5.00 |
| International
Priority Mail | $7.00 |
| International
Express Mail | $30.00 |
- When would most orders
be received?
Shipping times vary according to locations. All items are usually shipped
within 2-3 business days upon receipt of the order. Orders are shipped via First Class
Mail, Priority Mail, Express Mail or Fedex depending upon the preference of
the purchaser. Please noted that any order place on Friday, Saturday and Sunday will be ship on the following business day.
- What form of payments
is accepted?
Credit cards (Visa, MasterCard, American Express and Discover.), money orders, cashier's check or
personal checks are accepted as forms of payment. Particular forms of payment
will be accepted for certain special dealings.
- What form of payments
is accepted from international orders?
Credit cards (Visa, MasterCard, American Express, and Discover), and International
Postal Money Orders issue by the Post Office. Sorry, we are currently unable
to accept personal check from international customers.
- What is the fee for
return check?
All return check is subject to $25.00 return check fee. Failure to pay such
fee may result in legal action against you.
- What is the mailing
address for payment?
| Please sent the payment along with your order to : Aplusgems
P.O. Box 20339
New York, NY 10001-0007
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Due to some unforeseen
circumstance some item(s) may be temporarily out of stock. Any item(s) out
of stock will be place on a thirty-day backorder from the date of the invoice. In the event which backorder item(s) become available, we will ship your backorder item(s) via USPS First Class Mail free of charge.
E-Crystalbeads.com retains the right to cancel any orders and purchases due
to inventory shortage within thirty days from the date of the invoice. If an item is crucial to your order, please let us know so we can check for availability. Otherwise, the order may ship without "the one thing you really needed.
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